Well you've started off on the right foot so far. Our Customer Service area is crammed full of information on the entire ordering process from start to finish and full store information and policies. Try not to be put of the huge amount of information, most people won't need it anyway, but if you do you know it's there.

If you still are not sure, then you can also drop us a line.

They won't. All of our packaging and mailing material is plain and unbranded. It will simply contain your name and address, along with a return address and our internal tracking ID. Nothing on it will identify the domain name or the contents.

Simple, return it. We've got a easy to understand returns policy. Simply put, if its unused we'll accept it back for a refund on the purchase price within seven days of you receiving it.

Yes. We never pass on your details to any third party, unless they are an agent working on our behalf to fulfil an order.

Yes. Whenever your credit card details are taken at the time of check out, they are entered on a securely encrypted on our servers. We then communicate securely with the processing centre to authorise the transaction in real time. Once this has happened we discard the card number.

MyWeb Ltd, the company behind whysleep.co.uk. There will be no mention of the products purchased or this web site.

whysleep.co.uk is a trading name of MyWeb Ltd. We have been fully open about who we are and how to contact us on this web site. You can find under the Customer Services area, full company information and contact details.

If you are new to the internet or making online purchases or even buying these types of products, give us a try with a small item. If we provide good customer service and you are happy with us, then come back again.