If for any reason you are not fully satisfied with your purchase, you can return any item within 7 (seven) working days of receiving the delivery. This is classed as a cancellation and are processed under our cancellation policy.

For faulty products under guarantee or shipping mistakes please email customer services (customer.services@whysleep.co.uk) of your intention to return a product along with the reason for the return.You should return the product to us along with proof of postage costs, which we will refund or replace as you wish, to the address indicated by customer services.

whysleep.co.uk regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use the insured delivery service, Special Delivery from the Royal Mail, which is available at Post Offices.