Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which whysleep.co.uk makes the products available to you.

Prices
We aim to make the prices payable as clear as possible for items on our web site. Should an error in pricing be discovered, we will contact you to discuss the matter before processing and accepting the order. All prices are expressed inclusive of any VAT payable unless otherwise stated. All prices unless stated otherwise include delivery within the UK.

Any item listed before it's actual release may have its price changed before shipping as it is not always possible to fully predict the price before product launch. If the price is less than we quoted on the web site you will be charged the new price; if however the price has increased and we are unable to absorb the difference, we will contact you regarding your order.

Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we reserve the right to decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

Your order history and status may be checked online under the My Account area at any time.

Delivery
All items are dispatched to the address specified during the checkout process. At this time we only accept orders from and ship to the 25 European Union countries, which include United Kingdom, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. Deliveries will be made by Royal Mail or as we see fit, a courier service.

Orders will either be shipped directly from whysleep.co.uk's European distribution centre or from an agent working on our behalf. Delivery schedules and further information can be found under the delivery section of the Customer Services area.

It is our aim to have all orders fully shipped within 30 (thirty) days of your order, with the exception of pre-release products. Even with this aim, we shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Cancellation
Orders that have not been dispatched can be cancelled at any time before shipping by contacting customer services by email.

After the order has been shipped, you have the right to cancel your order up to 7 (seven) working days after the day following the delivery, again by contacting customer services by email. All items must be returned at your cost to us at the address specified in the Customer Services area under canceling orders. We will refund any monies paid through the same manner as they where paid within 30 (thirty) days of receiving your cancellation request, less any shipping charges we original billed for.

If after informing us that you wish to cancel your order you have not returned the products within 21 (twenty one) days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

All items returned must be in the same condition that we dispatched them to you in. Items that are returned that have been opened or used can not be returned (unless faulty or not as described) as by opening and using the product you are deemed to have accepted the goods.

Important Information about returns,

Returns
If for any reason you are not fully satisfied with your purchase, you can return any item within 7 (seven) working days of receiving the delivery. This is classed as a cancellation and are processed under our cancellation policy.

For faulty products under guarantee or shipping mistakes please email customer services of your intention to return a product along with the reason for the return.You should return the product to us along with proof of postage costs, which we will refund, to the address indicated by customer services or the address listed in the Customer Services area.

whysleep.co.uk regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use the insured delivery service, Special Delivery from the Royal Mail, which is available at Post Offices.

Payment
We accept payment from the following methods.

When paying online directly with us, we do not hold your credit card number for any period longer than it takes to authorise the payment. This normally takes less than 10 seconds after you have acknowledged that you wish to proceed with the order. At no time during this period is your credit card stored in any permanent storage devices. After authorisation, were we talk directly with the banks over secure channels, we discard your credit card details. The payment will show as "MyWeb Ltd" on your credit card bill.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, from browsers that have a version higher than 4. This means you cannot inadvertently place an order through an unsecured connection.

General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Terms & Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services
If you have an order query, please review the Customer Services area of this web site. Should you be unable to find the answer to your query, please feel free to contact us, customer.services@whysleep.co.uk All customer queries will be answered within 48 hours.

These Terms and Conditions do not affect your statutory rights.

whysleep.co.uk is a trading name of MyWeb Ltd. 26 Albion Drive, Beacon Park, Plymouth, Devon, PL2 2QL. whysleep.co.uk and associated logo are trademarks of MyWeb Ltd.